Frequently Asked Questions
Everything you need to know about protecting your digital gear.
What kind of protection do tomtoc cases offer for laptops?
Our cases feature patented CornerArmor technology and high-density padding that provides 360-degree military-grade protection against drops, bumps, and scratches.
How do I know if a sleeve will fit my specific device?
We provide a detailed compatibility list on every product page. If your device is not listed, please compare its dimensions with the 'Internal Dimensions' provided in the product specifications.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary from 5 to 15 business days depending on your location and selected shipping method.
What is the tomtoc warranty policy?
We stand by our quality with a 12-month warranty on all products. If you register your product on our official website, you can extend this warranty to a total of 24 months.
Can I return or exchange my item if I change my mind?
Yes, we offer a 30-day return policy. Items must be in their original packaging and unused condition to qualify for a full refund or exchange.
Are tomtoc bags and sleeves water-resistant?
Most of our products are crafted with spill-resistant Cordura fabric or recycled polyester, which protects your electronics from light rain and accidental splashes.